Our service is designed so that the patients have the power in their hands to choose an appointment and go to that appointment, and when that doesn't happen then we will call that patient. But sometimes something might go wrong your doctor reschedules you by 15 minutes, 20 minutes, or even by a day or something. You book an appointment, you get the appointment that you want, you go to the appointment, and you write, hopefully, a stellar review on your doctor. Okay, so what happens when the process doesn't go smoothly?Įlwood: More often than not, the service is seamless.
When that means that we reach out over the phone, there's no better way to really make a difference in that patient's experience. Although an individual may be interacting with their computer, we want them to feel the heart behind the company. We're really looking to change the face of healthcare, and we're really passionate about it. Though we are a technology company, we have a huge heart behind us. It often indicates a user profile.Īnna Elwood: We have a couple of service values as a team-we've developed them over time from stats that we've looked into-but ultimately we want to make sure that nothing replaces the human touch. Account icon An icon in the shape of a person's head and shoulders.
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